Field Service Technician

• Will perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training are performed.

  · Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.

  · Must be able to read, understand and work to blueprints, drawings, schematics, manuals and other specifications

  · Responsible for documentation of machine data, service history and quality information.

  · Assist customers with parts identification and ordering.

  · Demonstrate products as necessary in support of sales.

  · Communicate with the regional managers to insure customer expectations are met and important information is passed on to the proper parties.

  · Maintains prompt communication of expense and, service reports, etc. on a weekly basis.

  · Make recommendations for changes and improvements as may be developed through field service activity.

  · Must be able to travel domestically to support service area on a regular basis (Up to 100%); occasional international travel.

   

Technical skills:  

Demonstrated computer skills (Microsoft office environment, internal network).
 · Computer hardware, Bios, operating systems, networking and CAD/CAM experience a plus.
 · Demonstrated experience using multimeters, oscilloscopes and other electronic and precision mechanical equipment.
 · Must possess a valid, clean driver license and credit card.
 · Must be able to lift /move objects up to 50 pounds consistently with heavier weight necessary at times.
  Work environment will consist of regular exposure to dust, odor, oil, fumes and noise in a manufacturing environment

Interpersonal skills:

Excellent written, and verbal communication skills.
· Ability to effectively comprehend and communicate technical concepts.
· Demonstrated aptitude for learning new technologies.
· Strong time & project management skills.
· Detail orientated.
· Able to collaborate and interact with others.

Other requirements:

• Must possess a valid, clean driver license and credit card
• Willingness to travel domestically on a regular basis (up to 100%) to provide service support to customers

Two (2) year Technical Associates Degree (Mechanical, Electrical or Laser technology) or the equivalent combination of technical school training and military / industrial experience required.

· Minimum two (2) years related hands on electronic/assembly repair experience required. Previous CNC fabrication machinery equipment repair strongly desired.

LVD Strippit, Inc. offers a Total Rewards package regarding a competitive salary and comprehensive benefits. This package includes but is not limited to:

• Medical and dental plan
• Life Insurance for employees / dependents
• Accidental death and dismemberment insurance
• Short- and long-term disability coverage
• Health Savings Account (HSA) with Co. contribution
• Flexible Spending Accounts (FSAs)
• 401(k) savings plan with Company match
• Personal Cancer Indemnity plan
• Wellness Programs
• Employee Assistance Program
• Tuition assistance program
• Paid vacation and holidays