As a Field Service Engineer, you are responsible for installing, commissioning, maintaining, and repairing our machines at customer sites, either globally or regionally. Your expertise ensures that our customers can rely on their machines operating at peak performance.
Your responsibilities
Responsible for motivating & ensuring everyone works safely and according to the LVD QSHE standards to ensure that all work is done in a safe, efficient, and qualitative way.
Provide exceptional customer service, including routine maintenance, servicing, and repair while at customer locations or while in any service support role.
Identify and analyse technical errors, actively seeking solutions for customer needs.
Conduct security checks on equipment.
Document machine data, service history and quality information
Make recommendations for changes and improvements
Communicate with the service manager to ensure customer expectations are met and important information is passed on to the proper parties
Maintain prompt communication of expense and, service reports, etc. on a weekly basis
Skills
Technical skills:
Ability to comprehend and effectively communicate technical concepts, including the ability to read and interpret blueprints, drawings, schematics, manuals, and other technical specifications.
Proficiency in Microsoft Office and IT network systems.
Demonstrated experience using calipers, multi-meters, oscilloscopes and other electronic and precision mechanical equipment
Familiarity with computer hardware, Bios, operating systems, networking and CAD/CAM experience is a plus
Ability to lift and move heavy objects consistently, with the ability to handle heavier weight as necessary
Interpersonal skills:
Good written and verbal communication skills
Ability to collaborate and work well with others in a team
Keen aptitude for learning new technologies and staying up to date with industry trends
Attention to detail to ensure high-quality work
Qualifications
Technical Degree or certification in mechanical engineering, electrical engineering or automation technology
Relevant work experience with electronic and assembly repair and maintenance of CNC fabrication machinery equipment
In possession of a current, valid driver license accepted by the company
Willingness to travel on a very regular basis (up to 100%) to provide service support to customers
What we offer
At LVD, you become part of a family business where employees are more than just a number. There is a pleasant and relaxed atmosphere where you will immediately feel at home. In addition to real career opportunities, we offer you a competitive salary package supplemented with extra-legal benefits. The hire for this position is scheduled to start as of January 1, 2027.
