Sales & Marketing Administrator
Your role
The Sales and Marketing Administrator serves as the front line for all sales and marketing activities with the company, providing essential administrative and coordination support across multiple functions. This role manages the full lifecycle of domestic and international machine orders – from order entry through shipment and delivery – and ensures seamless communication between customers, sales representatives and internal departments. In addition to managing orders, the Sales and Marketing Administrator supports sales operations by preparing quotations and other sales documentation within the company’s ERP and CRM software as directed.
Your responsibilities
- Answer and respond promptly and professionally to inquiries from sales representatives and customers via phone and email regarding quotations, order status, shipments, and documentation.
- Monitor Salesforce CRM for customer inquiries and generate sales and marketing reports as directed.
- Prepare and maintain quotations for machines, tooling, software, and freight as requested by customers or sales representatives.
- Maintain and update machinery price books and quotation systems as product offerings or pricing changes occur.
- Process and distribute order acknowledgments to customers, sales representatives, and internal departments.
- Issue and manage change orders, including shipment date revisions, item additions or deletions, and “ship to” modifications. Communicate changes across Sales, Accounting, Service, and Manufacturing departments.
- Maintain complete and organized machine order files for all active and completed orders.
- Review and validate freight invoices.
- Collaborate with international LVD sales offices to manage global shipments.
- Participate in regular shipping meetings to review schedules, update delivery timelines, and communicate order status changes to sales personnel and customers.
- Coordinate shipping instructions with Production Control and Manufacturing to align production and delivery schedules.
- Assist with coordination and planning of company and customer facing events.
- Support financial documentation such as processing daily invoicing for machine orders.
- Perform additional duties as assigned to support the sales administration and logistics functions.
Skills
- Strong communication skills with the ability to interact professionally and courteously with internal departments, international offices, and customers.
- Exceptional organizational skills and attention to detail.
- Customer-focused mindset with a proactive approach to problem solving.
- Ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment.
- Team-oriented with a collaborative working style.
Qualifications
- Associate’s degree in business administration or a related field
- Minimum of five years of sales administration, order management, or logistics coordination experience.
- Prior experience in a B2B manufacturing or capital equipment sales environment
- Knowledge of logistics coordination, import/export compliance, or supply chain procedures
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Proficiency in ERP systems (ERPLN preferred), CRM (Salesforce preferred)
What we offer
At LVD, you become part of a family business where employees are more than just a number. There is a pleasant and relaxed atmosphere where you will immediately feel at home. In addition to real career opportunities, we offer you a competitive salary package supplemented with extra-legal benefits.
- Medical, dental, and vision
- Life insurance for employees / dependents
- Short and long term disability coverage
- Health Savings Account (HSA)
- 401(k) savings plan with company match and profit share
- Paid time off and holidays
- Ongoing training and professional development
- Opportunities for career advancement