Field-Based Fiber Laser Service Engineer

Your responsibilities include:

• Assisting with the installation of equipment, including start-up, functional testing, and customer training.
• Providing exceptional customer service through routine maintenance, servicing, and repair during on-site visits or other service support roles.
• Identifying and analyzing technical errors and seeking effective solutions to meet customer needs.
• Performing safety and security checks on equipment.
• Documenting machine data, service history, and quality information.
• Recommending changes and improvements to enhance equipment performance.
• Communicating with the Service Manager to ensure customer expectations are met and relaying important information to relevant parties.
• Submitting prompt and accurate expense and service reports on a weekly basis.

To succeed in this role, you need:
Technical skills:

• The ability to understand and communicate technical concepts effectively, including interpreting blueprints, drawings, schematics, manuals, and technical specifications.
• Experience using tools such as multimeters, oscilloscopes, and other electronic and precision mechanical equipment.
• Familiarity with computer hardware, BIOS, operating systems, networking, and CAD/CAM software (a plus).
• The capability to lift and move objects up to 25kg regularly, with support for handling heavier loads using lifting equipment.

Interpersonal skills:

• Strong written and verbal communication skills.
• A collaborative mindset to work effectively within a team environment.
• A keen aptitude for learning new technologies and keeping pace with industry trends.
• Attention to detail for delivering high-quality work.

Other requirements:

• Proficiency in Microsoft Office and internal network systems.
• Possession of a valid driver’s license accepted by the company.
• A willingness to travel domestically up to 100% to provide service support to customers.

Preferred qualifications include:

• A technical degree or certification in mechanical engineering, electrical engineering, or automation technology.
• Relevant work experience in electronic assembly, repair, and maintenance of CNC fabrication machinery.