Order Entry Coordinator – Service Parts
États-Unis
Your role
Receive and enter part orders from domestic and international customers via telephone, email or fax and facilitate returned goods activity with paperwork and technical data.
Your responsibilities
- Assist customers in ordering correct parts necessary for repair and maintenance of machines
- Provide feedback to customers on non-technical based service issues, including delayed shipment of parts or scheduling
- Identify part shortages and help expedite order fulfilment
- Identify and initiate drop shipping of parts from vendors
- Review customer order status for completeness and close if necessary
- Promote a culture of excellent customer relations through courteous, accurate and informative correspondence, both verbal and written
- Generate proper paperwork to facilitate return of goods for credit, salvage, repair and inspection
- Communicate directly with other departments regarding new service developments.
- Perform other as duties assigned
Skills
- Customer Service Oriented
- Excellent written and verbal communication skills
- Strong organizational skills, with a keen ability to prioritize and multi-task.
- Self-motivated, accurate & detail oriented.
- Demonstrated computer skills (Microsoft office environment, Word, Excel, e-mail), internal network, and ERP System experience
- Salesforce experience is a plus
- Work environment will consist of a regular office setting with occasional exposure to a manufacturing setting
- Knowledge of machine tools and industry parts, assemblies and part order entry systems
- Ability to read and understand assembly drawings, bills of material, and product structures
- Ability to read and interpret blueprints is a plus
Qualifications
- High School Diploma or Equivalent required
- AAS Degree in a technical major preferred
What we offer
We offer a comprehensive benefits package that includes:
- Medical, dental, and vision
- Life insurance for employees / dependents
- Short and long term disability coverage
- Health Savings Account (HSA)
- 401(k) savings plan with company match and profit share
- Paid time off and holidays