Sales Administrator

Customer & Sales Support

• Respond promptly and professionally to inquiries from sales engineers via phone and email regarding quotations, order status, shipments, and documentation.
• Prepare quotations for machinery as requested by sales engineers.
• Maintain sales tracking tools, reports, and documentation to support sales activities. 
• Maintain and update machine quotation templates using the provided price books to reflect current pricing.
• Create new customer accounts and machine records in ERP and Salesforce.
• Maintain customer account and machine information, including ownership transfers and account updates within ERP and Salesforce to support sales and service.

Order Management & Administration

• Process machine orders and distribute order acknowledgments to sales engineers and other internal departments.
• Manage change orders, including shipment date revisions, product additions or removals, and delivery location updates.
• Communicate order changes effectively with sales, accounting, service, manufacturing, and other affected departments.
• Maintain complete, accurate, and organized records for all active and/or completed machine orders.
• Maintain monthly order spreadsheets and reports.
• Create corresponding parts sales orders for purchase orders received from LVD Belgium, LVD S3, and LVD CNC.

Shipping & Logistics Coordination

• Lead weekly shipping and scheduling meetings to review production status, delivery timelines, and customer commitments.
• Collaborate with international LVD sales offices to manage global shipments.
• Communicate shipment schedules and delivery updates to sales engineers and service departments to ensure effective coordination of installation and customer support.
• Coordinate shipping instructions with shipping department to align production and delivery schedules.
• Support compliance with import/export and shipping procedures as required.

Marketing Support

• Support the planning and coordination of company events, trade shows, customer visits, and other marketing initiatives.
• Perform additional duties as assigned to support sales administration, marketing, and logistics functions.

• Strong written and verbal communication skills to interact professionally and courteously with internal departments and international offices.
• Exceptional organizational skills and attention to detail.
• Customer-focused mindset with a proactive approach to problem solving.
• Ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment.
• Ability to work independently while maintaining a collaborative team-oriented approach.

• Associate’s degree in business administration or a related field, or equivalent combination of education and experience 
• Minimum of one to three years of experience in sales administration, order management, or logistics coordination.
• Prior experience in a B2B manufacturing or capital equipment sales environment, preferred but not required.
• Knowledge of logistics coordination, import/export compliance, or supply chain procedures a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Prior experience with ERP or CRM systems, preferred.