Field Service Technician
Your role
Will serve as a technical company representative providing exceptional customer service during the installation of new products, in performing service related work on existing customer equipment or while providing technical support via phone or e-mail correspondence.
Your responsibilities
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Will perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training are performed.
· Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.
· Must be able to read, understand and work to blueprints, drawings, schematics, manuals and other specifications
· Responsible for documentation of machine data, service history and quality information.
· Assist customers with parts identification and ordering.
· Demonstrate products as necessary in support of sales.
· Communicate with the regional managers to insure customer expectations are met and important information is passed on to the proper parties.
· Maintains prompt communication of expense and, service reports, etc. on a weekly basis.
· Make recommendations for changes and improvements as may be developed through field service activity.
· Must be able to travel domestically to support service area on a regular basis (Up to 100%); occasional international travel.
Skills
Technical skills:
Demonstrated computer skills (Microsoft office environment, internal network).
· Computer hardware, Bios, operating systems, networking and CAD/CAM experience a plus.
· Demonstrated experience using multimeters, oscilloscopes and other electronic and precision mechanical equipment.
· Must possess a valid, clean driver license and credit card.
· Must be able to lift /move objects up to 50 pounds consistently with heavier weight necessary at times.
Work environment will consist of regular exposure to dust, odor, oil, fumes and noise in a manufacturing environment
Interpersonal skills:
Excellent written, and verbal communication skills.
· Ability to effectively comprehend and communicate technical concepts.
· Demonstrated aptitude for learning new technologies.
· Strong time & project management skills.
· Detail orientated.
· Able to collaborate and interact with others.
Other requirements:
- Must possess a valid, clean driver license and credit card
- Willingness to travel domestically on a regular basis (up to 100%) to provide service support to customers
Qualifications
Two (2) year Technical Associates Degree (Mechanical, Electrical or Laser technology) or the equivalent combination of technical school training and military / industrial experience required.
· Minimum two (2) years related hands on electronic/assembly repair experience required. Previous CNC fabrication machinery equipment repair strongly desired.
What we offer
LVD Strippit, Inc. offers a Total Rewards package regarding a competitive salary and comprehensive benefits. This package includes but is not limited to:
- Medical and dental plan
- Life Insurance for employees / dependents
- Accidental death and dismemberment insurance
- Short- and long-term disability coverage
- Health Savings Account (HSA) with Co. contribution
- Flexible Spending Accounts (FSAs)
- 401(k) savings plan with Company match
- Personal Cancer Indemnity plan
- Wellness Programs
- Employee Assistance Program
- Tuition assistance program
- Paid vacation and holidays
Contact person
If you are passionate about delivering exceptional customer service and have the required technical skills, we want to hear from you!