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Worldwide service & support

  

At LVD, customer service is about our relationship with the people who are an essential part of everything we do. We recognize that one size does not fit all, so we work to find a solution that best fits you.

Our customer service team is comprised of more than 180 skilled field service engineers in more than 45 countries. They have installed more than 40,000 machines and log over 5500 hours of training every year. Their goal is to provide the highest quality of service and support to keep your fabrication operation productive and profitable.

Customer support is organized locally in each sales and service area. Strategically located service centers in North America, Europe and Asia provide full service support. 

 

Customer Service

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Customer support

Our customer support group is committed to providing the help you need when you need it. To ensure fast response, we work with local service teams and through Teleservice. Every request is tracked to provide insights into the entire service history of your machine.

For questions about your LVD equipment or software, contact the help desk of your local service team. Machines featuring modern CNC controllers will automatically report and transfer software errors to our servers. Assistance with CADMAN programming software may require a software service contract.

When you need help with your equipment, LVD Teleservice provides quick support. This service tool allows us to remotely diagnose and resolve issues in the shortest time possible through a secured network connection. LVD Teleservice minimizes downtime and often makes an on-site visit unnecessary. Teleservice is offered free of charge during the warranty period and is also available as part of a service contract.

If on-site support is necessary, we’ll quickly dispatch a qualified technician. Service technicians located throughout the world and strategically located service centers put this service support close to you.

 

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