Skočiť na hlavný obsah
Domov
 logo
  • O spoločnosti LVD
  • Novinky
  • Objavte LVD
  • Príbehy zákazníkov
  • Podujatia
  • Stredisko zdrojov
  • Priemyselné odvetvia a riešenia
  • Kariéra
SK flag
SK

Choose your language

Close
  • en flag
    EN
  • nl flag
    NL
  • fr flag
    FR
  • en-us flag
    EN-US
  • de flag
    DE
  • it flag
    IT
  • es flag
    ES
  • pt-pt flag
    PT-PT
  • pl flag
    PL
  • sk flag
    SK
  • ko flag
    KO
  • zh-hans flag
    CN
  • Zariadenia na rezanie laserom
    • Stolné lasery
    • Lasery na rúry
    • Automatizácia
  • Ohraňovacie lisy
    • Robotizované ohraňovacie lisy
    • Samostatne stojace ohraňovacie lisy
    • XXL Ohraňovacie lisy
    • Nástroje ohraňovacích lisov
  • Dierovacie lisy
    • Dierovací laser
    • Jednohlavové dierovacie lisy
    • Revolverové lisy
    • Automatizácia
  • Strihacie stroje
  • Softvér
  • Oddelenie zákazníckych služieb
  • Kontaktujte nás
Kontaktujte nás

Breadcrumb

  1. Domov
  2. Technical Support Specialist

Technical Support Specialist

Spojené štáty
Detail pracovnej ponuky
Prihlásiť sa

Positions open in:

  • Akron, NY

Provides technical and troubleshooting assistance to customers and field service engineers regarding product specific functionality, operational controls and spare parts availability.

Description

  • Help resolve technical problems on standard, special, and CNC machine tool products and controls.
  • Verbally assist customers and customer service representatives with both electrical and mechanical technical advice obtained from technical manuals, engineering, etc.
  • Maintain all reference materials at workstation in a neat and orderly manner to properly support assigned products.
  • Work directly with Engineering and advise the department manager of field problems related to software, hardware, support equipment, or problems of a design nature for clarification and resolution.
  • Keep abreast of new product development through direct contact with engineering, marketing and the training department.
  • Help serve as technical training instructor to regional service groups and customers on new and old equipment.
  • Collect data on field failures and consult with manager on difficult problems or unusual situations.
  • Write procedures for repair or replacement of components.
  • Actively participate in product improvement meetings and recommend design changes or modifications to improve overall product reliability.
  • Promote excellent customer relations through courteous, accurate and informative correspondence, both verbal and written.
  • Generate service technical bulletins to advise customer service representatives and other qualified parties of procedure, design modifications, or change.
  • Process spare parts orders when necessary.
  • Perform other duties assigned as necessary.
  • Must be able to travel domestically to support service area on a regular basis (Up to 50%); occasional international travel.

Qualifications 

  • AAS Degree in a technical major, preferably in Mechanical or Electronic Technology
  • 3 – 5 years’ experience servicing CNC punching, bending or metal cutting laser equipment and Fanuc controls

Interpersonal skills 

  • Excellent verbal communication and customer service orientated skills
  • Able to collaborate and interact with others to resolve difficult customer situations
  • Demonstrated mechanical and creative capabilities

Technical skills/special requirements

  • Demonstrated computer skills (Microsoft office environment, internal network)
  • Computer hardware, Bios, operating systems, networking and CAD/CAM experience a plus
  • Demonstrated experience using multimeters, oscilloscopes and other electronic and precision mechanical equipment
  • Work environment will consist of a regular office setting with occasional exposure to a manufacturing setting
  • Must be able to provide proper documentation for occasional international / domestic travel
  • No other employees directly report to this position

Benefits overview 

LVD Strippit, Inc. offers a Total Rewards package regarding a competitive salary and comprehensive benefits. This package includes but is not limited to:

  • Medical and dental plan
  • Life Insurance for employees / dependents
  • Accidental death and dismemberment insurance
  • Short- and long-term disability coverage
  • Health Savings Account (HSA)
  • 401(k) savings plan with Company match
  • Personal Cancer Indemnity plan
  • Employee Assistance Program
  • Tuition assistance program
  • Paid Time Off and holidays

EEO statement

LVD Strippit, Inc. is committed to a policy of equal employment opportunity and to the principles of affirmative action in accordance with state and federal laws without regard to race, color, religion, age, sex, sexual orientation, national origin, handicap/disability, and veteran status.

Prihlásiť sa
Domov
  • O spoločnosti LVD
  • Oddelenie zákazníckych služieb
  • Kariéra
  • Príbehy zákazníkov
  • Objavte LVD
  • Podujatia
  • Stredisko zdrojov
  • LVD prevádzky

Sledujte nás

  • Facebook
  • Instagram
  • LinkedIn
  • Youtube
  • Zariadenia na rezanie laserom
    • Stolné lasery
    • Lasery na rúry
    • Automatizácia
  • Ohraňovacie lisy
    • Robotizované ohraňovacie lisy
    • Samostatne stojace ohraňovacie lisy
    • XXL Ohraňovacie lisy
    • Nástroje ohraňovacích lisov
  • Dierovacie lisy
    • Dierovací laser
    • Jednohlavové dierovacie lisy
    • Revolverové lisy
    • Automatizácia
  • Strihacie stroje
  • Softvér
  • Oddelenie zákazníckych služieb
  • Použité stroje

Priemyselné odvetvia a riešenia

Doprava
Elektronické zariadenia
Hotové kovové výrobky zhotovené na subdodávku
Komerčné a domáce spotrebiče
Obrana
Poľnohospodárske zariadenia
Potravinárske a cateringové zariadenia
Priemyselné a komerčné strojové zariadenia
Servisné strediská pre oceľ
Stavebníctvo
XXL projekty
Zdravotnícke a vedecké zariadenia
SK flag
SK

Choose your language

Close
  • en flag
    EN
  • nl flag
    NL
  • fr flag
    FR
  • en-us flag
    EN-US
  • de flag
    DE
  • it flag
    IT
  • es flag
    ES
  • pt-pt flag
    PT-PT
  • pl flag
    PL
  • sk flag
    SK
  • ko flag
    KO
  • zh-hans flag
    CN

LVD S3 a.s. • Priemyselnà 1 982 01 TORNALA Slovenská republika •  +421 47 5604 743  •  sales.sk@lvdgroup.com

  • ©2022 - LVD Company NV
  • Všetky práva vyhradené Súbory
  • Cookies
  • Pravidlá ochrany osobných údajov
  • Všeobecné podmienky predaja
Website by GBL

Odoberajte náš informacny bulletin

  • Zariadenia na rezanie laserom
    • Stolné lasery
    • Lasery na rúry
    • Automatizácia
  • Ohraňovacie lisy
    • Robotizované ohraňovacie lisy
    • Samostatne stojace ohraňovacie lisy
    • XXL Ohraňovacie lisy
    • Nástroje ohraňovacích lisov
  • Dierovacie lisy
    • Dierovací laser
    • Jednohlavové dierovacie lisy
    • Revolverové lisy
    • Automatizácia
  • Strihacie stroje
  • Softvér
  • Oddelenie zákazníckych služieb
  • O spoločnosti LVD
  • Novinky
  • Objavte LVD
  • Príbehy zákazníkov
  • Podujatia
  • Stredisko zdrojov
  • Priemyselné odvetvia a riešenia
  • Kariéra
  • Kontaktujte nás