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Worldwide service & support

  

At LVD, customer service is about our relationship with the people who are an essential part of everything we do. We recognize that one size does not fit all, so we work to find a solution that best fits you.

Our customer service team is comprised of more than 180 skilled field service engineers in more than 45 countries. They have installed more than 40,000 machines and log over 5500 hours of training every year. Their goal is to provide the highest quality of service and support to keep your fabrication operation productive and profitable.

Customer support is organized locally in each sales and service area. Strategically located service centers in North America, Europe and Asia provide full service support. 

 

Customer Service

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Repair / standard exchange

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Repair / standard exchange

To minimize downtime, LVD will provide a refurbished replacement part in standard exchange at a competitive price instead of repairing the damaged/defective part. The damaged/defective part can be returned once the refurbished part has been installed

Only in certain instances can parts be returned to LVD for repair. In these cases, a Return Authorization Number (RAN) must be assigned.

 

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