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Field Service Technician

Field Service Technician
Malaysia
Description
  • Perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training;
  • Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role;
  • Read, understand and work to blueprints, drawings, schematics, manuals and other specifications;
  • Be responsible for documentation of machine data, service history and quality information;
  • Assist customers with parts identification and ordering;
  • Demonstrate products as necessary in support of sales;
  • Communicate with the Service Manager to insure customer expectations are met and important information is passed on to the proper parties;
  • Maintain prompt communication of expense and, service reports, etc. on a weekly basis;
  • Make recommendations for changes and improvements as may be developed through field service activity;
  • Travel domestically to support service area on a regular basis (Up to 100%); occasional regional travel.

 

Qualifications
  • One year Technical Diploma (Mechanical, Electrical or Laser technology) or the equivalent combination of technical school training / industrial experience required;
  • Minimum one year related hands on mechanical/electronic/assembly repair experience required. Previous experience in CNC fabrication machinery equipment repair will be an added advantage.
Interpersonal skills
  • Excellent written, and verbal communication skills;
  • Ability to effectively comprehend and communicate technical concepts;
  • Demonstrated aptitude for learning new technologies;
  • Strong time & project management skills;
  • Detail orientated;
  • Able to collaborate and interact with others.
Technical skills/special requirements
  • You are a team player;
  • You have a valid & clean driver’s license;
  • You must be able to travel as required and have the ability to work longer hours as service conditions required with paid overtime;
  • You are able to work under pressure and independently;
  • You have demonstrated computer skills (Microsoft office environment, internal network);
  • Computer hardware, Bios, operating systems, networking and CAD/CAM experience is a plus;
  • You have demonstrated experience using multimeters, oscilloscopes and other electronic and precision mechanical equipment;
  • You must be able to lift /move objects up to 20 Kg consistently with heavier weight necessary at times;
  • The work environment will consist of regular exposure to dust, odor, oil, fumes and noise in a manufacturing environment.
Benefits overview

LVD Malaysia offers a Total Rewards package regarding a competitive salary and comprehensive benefits. This package includes but is not limited to:

  • Medical and Dental plan;
  • Life Insurance;
  • Personal Accidental & Death Insurance;
  • Short and long term disability Insurance coverage;
  • Retirement Fund with Co. contribution;
  • Travelling Allowances;
  • Car Allowances;
  • Sales commissions (Applicable for Sales personnel);
  • Overseas Training;
  • Paid vacation and holidays according to Malaysia’s HRDF.